Testimonials

Mrs Cobb, Harrogate. HG1

Great service. Oven looks like new. Will make sure it’s a yearly service. Thanks.

Mrs Cobb, Harrogate. HG1

Mrs Hunter, Harrogate. HG1

Fantastic service. Quick and friendly and my oven always looks as good as new. Thank you.

Mrs Hunter, Harrogate. HG1

Julie Dane, Knaresborough.HG5

Excellent service. Oven looks like new.

Julie Dane, Knaresborough.HG5

Mrs Simpson, Harrogate. HG1

My oven looked fantastic – almost like new! I would recommend your service any time. Thank you.

Mrs Simpson, Harrogate. HG1

Wendy Sharpe, Borough Bridge. YO51

Very pleased with the result – it looks like new… Would highly recommend.

Wendy Sharpe, Borough Bridge. YO51

Mrs Coxon, Killinghall. HG3

Very happy with the results. Fast and efficient service. Will definitely use the company again.

Mrs Coxon, Killinghall. HG3

Richard Wilkins, Harrogate. HG1

We have always been delighted with the fast and efficient service provided by Andy at such competitive price. He is also very polite and respectful of our house by ensuring that his working area is well protected.

Richard Wilkins, Harrogate. HG1

Rachel Harrop, Church Fenton, LS24

I was very pleased with the service. Very prompt, polite and a sparkling oven. Thank you.

Rachel Harrop, Church Fenton, LS24

Tracey Ware, Church Fenton. LS24

Nice clean oven.

Tracey Ware, Church Fenton. LS24

Wendy Shortman, Harrogate. HG1

Thorough and sparkling clean. Thank you very much.

Wendy Shortman, Harrogate. HG1

Lorraine, Harrogate. HG1

Excellent, friendly service. Restored my double oven to showroom condition.

Lorraine, Harrogate. HG1

Belinda Heaton, Bramham. LS23

Absolutely brilliant job.

Belinda Heaton, Bramham. LS23

Andrew Lightburn, Church Fenton. LS24

The oven looks great – thanks very much.

Andrew Lightburn, Church Fenton. LS24

David Haley, Tadcaster. LS24

First class friendly service! A once a year experience well worth the money.

David Haley, Tadcaster. LS24

Juliet Everson, Sicklinghall. LS22

A really fantastic service. Very friendly. I’m delighted with my new looking cooker!

Juliet Everson, Sicklinghall. LS22

Frances Trowell, Thruscross. HG3

Excellent service and brilliant results. I will definitely recommend this service to family and friends.

Frances Trowell, Thruscross. HG3

Mr Spencer, Bramham. LS23

Brilliant !

Mr Spencer, Bramham. LS23

Sarah Botherway, Harrogate. HG2

Fantastic service – I’ll definitely use it again.

Sarah Botherway, Harrogate. HG2

Jayne Cove, Burton Leonard. HG3

Fabulous- didn’t recognise my cooker – it looks like new ! I will have this done by your guys from now on !

Jayne Cove, Burton Leonard. HG3

Kiki, Harrogate. HG2

Brilliant job ! Left kitchen nice and clean.

Kiki, Harrogate. HG2

Sarah Wilson, Knaresborough. HG5

Excellent service – I couldn’t be happier.

Sarah Wilson, Knaresborough. HG5

Mrs Fraser, Church Fenton. LS24

Excellent service – thank you.

Mrs Fraser, Church Fenton. LS24

Esther Codling, Harrogate. HG3

A fantastic job – thank you ! Professional, friendly service and would recommend.

Esther Codling, Harrogate. HG3

Mr George Dines, Wetherby. LS22

Excellent service. Thank you.

Mr George Dines, Wetherby. LS22

Amanda Drew, Harrogate. HG2

Very happy with my ”New look oven” Thank you.

Amanda Drew, Harrogate. HG2

Mrs Wood, Harrogate. HG2

Absolutely fantastic clean and efficient service. Thank you.

Mrs Wood, Harrogate. HG2

Mrs Johnston, Harrogate. HG3

Excellent service again. Thank you very much.

Mrs Johnston, Harrogate. HG3

Mr Lowery, Knaresborough. HG5

Excellent job done.

Mr Lowery, Knaresborough. HG5

Jo Lockhead, Church Fenton. LS24

Looks just like new! Great service and will most certainly use again. Many thanks

Jo Lockhead, Church Fenton. LS24

Mr Walkden, Wetherby. LS22

Fantastic professional job. Will certainly use again.

Mr Walkden, Wetherby. LS22

Anthea Eastwood, Wetherby. LS22

Very good job done!

Anthea Eastwood, Wetherby. LS22

Fiona Green, Harrogate. HG3

Like new !

Fiona Green, Harrogate. HG3

Mrs Hare, Wetherby, LS22

Did an excellent job, oven is like new.

Mrs Hare, Wetherby, LS22

Jonathan McPherson, Harrogate. HG2

Thank you for an excellent service you provide. Very pleased with the job done. Would fefinitely recommend to friends.

Jonathan McPherson, Harrogate. HG2

Mike Stockton, Wetherby. LS22

Oven cleaned really well – great.

Mike Stockton, Wetherby. LS22

Shelley Jones, Glasshouses. HG3

My Rangemaster was in a dreadful state. Andy from OVENU came and spent over 3 hours cleaning it and it now looks amazing, like new. Was well worth getting OVENU to come. Money well spent. I would definitely recommend them and use them again.

Shelley Jones, Glasshouses. HG3

Simon Law, Pannal. HG3

Fantastic service from Andy at OVENU in Harrogate. A very grubby oven now looks like new. Thanks.

Simon Law, Pannal. HG3

Carole McLelland, Bramham. LS23

Fantastic – I can see through the glass. Great value. It’s like I have a new oven.

Carole McLelland, Bramham. LS23

David Hafen, Walton. LS23

Neff oven – now looks new!

David Hafen, Walton. LS23

Julie Greenway, Blubberhouses. LS21

My Aga six – four series now looks brand new. I am delighted with the results and have no hesitation in recommending your service.

Julie Greenway, Blubberhouses. LS21

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.